REFUND AND EXCHANGE
Our policy lasts 30 days. We understand how difficult it can be to choose products online. Therefore, eligible orders can be returned or exchanged within 30 days of purchase, with proof of purchase. Damages caused by regular wear do not qualify for a replacement.
Please note that most VCR Forge products may be returned if they are unused and in their original packaging. Custom-manufactured or specially engineered precision-forged aluminum parts may not be eligible for return unless they are defective, damaged, or incorrectly supplied. The cost of return shipping is not included. Shipping costs and additional service charges are non-refundable.
However, we will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You’ll receive a refund or replacement once we receive and inspect the returned item, subject to product availability.
Please note that after an exchange is completed, the exchanged item(s) do not qualify for refunds unless required by applicable law.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Free items from special offers are final sale. Please note that returns and exchanges are not available for these items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Return labels will be provided only for defective products within the policy period.
Return shipping costs vary depending on the product weight, your shipping location, and the shipping service you choose.
Additional non-returnable items:
– Gift cards
– Custom-manufactured or specially engineered products, unless defective or incorrectly supplied
– Personalized products or products manufactured to customer-specific specifications
– Sale items and products purchased under special offers, unless defective or incorrectly supplied
If the item you ordered is damaged, faulty, incorrectly supplied, or missing, please contact us at info@vcrforge.com.
Please give us an opportunity to serve you better! Our ultimate goal is to ensure your satisfaction. We welcome your feedback and would appreciate the opportunity to address any concerns. Send us an email anytime. Thank you!
Defective items purchased within 1 year, with proof of purchase, may be eligible for a special promo code for 50% off the same item, subject to inspection and approval.
To complete your return, we require a receipt or proof of purchase.
Note: Please do not return your purchase to the address shown on the package. Contact us for return instructions before shipping any item back.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 1 week. All shipping costs from the original order are non-refundable.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@vcrforge.com.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@vcrforge.com.
Sale items (if applicable)
Refund eligibility for sale items depends on the applicable return conditions. Defective, damaged, or incorrectly supplied products may still qualify for a refund or replacement.
Exchanges (if applicable)
We replace items if they are defective, damaged, or incorrectly supplied. If you need to exchange an item, please email us at info@vcrforge.com before returning it.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return, subject to approval. Once the returned item is received, a gift certificate will be issued.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send any approved refund to the gift giver, who will be notified of the return.
Returns Without a Label
To return your product, you will be responsible for paying your own return shipping costs unless the return is due to our error or a defective product covered by this policy. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund where applicable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You may use your own shipping method. We highly recommend using a shipping service that provides a tracking number so you can track your shipment. Please retain this tracking number for your records. VCR Forge (https://vcrforge.com/) is not responsible for packages lost in transit if sent via a non-trackable carrier.
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