Every V.C.R piece is made, finished, or assembled with care. As many of our pieces are handmade, no two will be exactly the same – small variations are part of what makes each piece individual.

We want you to feel confident shopping with us. If something arrives damaged, faulty, or simply isn’t what you ordered, please get in touch and we’ll do our best to make it right.

 

Need Help?

If something isn’t right, please contact us before sending an item back.

We would much rather understand what happened and find the most appropriate solution than leave you wondering what to do next.

Contact: [your email address]

Please include your order number whenever possible so we can help you more quickly.

Thank you for supporting independently made work and the small differences that make each V.C.R piece its own.

Shipping

Processing Time

Orders are generally prepared and dispatched within 2-5 business days.

As many V.C.R pieces are handmade or finished in small batches, processing times may occasionally vary during busy periods, collection launches, or public holidays.

If your order includes a made-to-order or customised item, any different processing timeframe will be stated on the product page.

Delivery

We currently ship within Australia and to Japan.

Estimated delivery times after dispatch are:

• Australia: approximately 8-15 business days
• Japan: approximately 7-15 business days
• DHL Express: approximately 6-8 business days where available

Delivery estimates are provided as a guide only and begin once your order has been dispatched. Delays caused by postal services, customs, public holidays, severe weather, or other circumstances outside our reasonable control may occasionally occur.

Free Shipping

Any express shipping upgrades or additional services selected at checkout are charged separately.

Duties & Import Charges

Australian Orders

Orders delivered within Australia are dispatched domestically. There are no additional customs or import charges for customers to pay upon delivery.

International Orders

For orders shipped outside Australia, including Japan, local customs duties, taxes or import fees may apply depending on the destination country’s regulations.

Any such charges are determined by local authorities and, unless otherwise stated at checkout, are the responsibility of the recipient.

We recommend checking your local customs requirements before placing an international order.

Returns

We hope you love your V.C.R piece, but we understand that sometimes things don’t work out.

For eligible change-of-mind returns, please contact us within 7 days of receiving your order.

Before sending anything back, please contact us with:

• your order number;
• the item you would like to return; and
• a brief reason for the return.

Please wait for our return instructions before posting the item back. This helps us identify your parcel and process your return as quickly as possible.

Change-of-Mind Returns

Eligible items may be returned within our 7-day return window provided that they are:

• unused and unworn;
• in their original condition;
• returned with their original packaging and components; and
• free from damage, marks, alterations, fragrance, or other signs of use.

For approved change-of-mind returns, the customer is responsible for return shipping costs.

Original shipping charges and optional services, including express shipping or gift packaging, are not refundable for change-of-mind returns.

We strongly recommend using a tracked return service and keeping your tracking information until your return has been completed. We cannot verify parcels that do not reach us, so refunds can only be processed once the returned item has been received.

Items That Cannot Be Returned for Change of Mind

For hygiene, personalisation, or the nature of the product, we do not accept change-of-mind returns for:

• customised or personalised pieces;
• made-to-order items where this is stated before purchase;
• temporary tattoos once the sealed packaging has been opened;
• earrings or other hygiene-sensitive products once worn or opened, where applicable;
• gift cards;
• free promotional gifts; and
• items clearly marked Final Sale before purchase.

Sale or Final Sale status does not affect any rights you may have where a product is faulty or otherwise covered by applicable consumer law.

Handmade Pieces & Natural Variations

Many V.C.R pieces are made, painted, cast, finished, or assembled by hand.

Small variations between pieces are normal and are part of the handmade process. These may include slight differences in:

• colour or colour blending;
• texture and surface finish;
• resin patterns;
• placement of handmade details or hardware;
• shape;
• dimensions;
• tiny air bubbles within resin; and
• other subtle characteristics created during the making process.

These variations make each piece individual and are generally not considered faults where they do not materially affect the appearance, function, durability, or safety of the product.

We photograph our products as accurately as reasonably possible. However, colours may appear slightly different depending on lighting, photography, and individual screen settings.

Approximate measurements are provided on each product page. Because our pieces are handmade, minor differences may occur between individual items.

Handmade does not mean damaged. If a variation is unusually significant, affects the function or durability of your item, or is substantially different from what was shown or described, please contact us and we will review it with you.

Faulty, Damaged or Incorrect Items

If your item arrives:

• damaged;
• faulty;
• with broken or missing hardware;
• missing an essential component;
• materially different from its product description; or
• different from the item you ordered,

please contact us as soon as reasonably possible.

Including your order number and clear photos or a short video of the issue will help us assess the problem quickly.

Depending on the circumstances and applicable consumer law, an appropriate solution may include a repair, replacement, exchange, or refund.

Where a return is required because we supplied an incorrect or faulty item, we will provide reasonable instructions for returning it and cover the reasonable return shipping cost where required.

Please do not intentionally discard, alter, repair, or further damage the product before contacting us, as we may need to inspect the item in order to understand what has happened.

Wear, Damage & Product Care

Our pieces are designed as wearable accessories and decorative objects. Some designs contain resin, metal hardware, chains, rivets, sculptural elements, or delicate handmade details and should be treated with reasonable care.

Damage resulting from circumstances such as:

• accidental impact or dropping;
• excessive pulling or force;
• improper storage;
• prolonged exposure to water, heat, chemicals, perfume, or other unsuitable conditions;
• modification or repair by the customer or another person; or
• ordinary wear and tear from use

is generally not considered a manufacturing fault.

If you are unsure whether an issue is normal wear or a product fault, please contact us with photos. We are happy to take a look before you make any assumptions about the item.

Exchanges

If you have simply changed your mind and would prefer another design, please contact us within the 7-day return window.

Change-of-mind exchanges are subject to product availability and the same eligibility requirements as change-of-mind returns.

Where an exchange is requested for personal preference, the customer is responsible for applicable return and re-delivery shipping costs.

If an item is faulty, damaged, or incorrect, please contact us under the Faulty, Damaged or Incorrect Items section above instead.

Refunds

Once an approved return reaches us, we will inspect it and let you know the outcome.

Approved refunds are generally processed within 7 business days after inspection and will be issued to the original payment method.

Your bank, card provider, or payment service may require additional time for the refund to appear in your account after it has been processed by us.

For change-of-mind returns, original shipping charges and optional service fees are not refundable.

This does not limit any refund or other remedy that may be required under applicable consumer law.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to help where the order has not yet entered processing or been dispatched.

Once an order has entered production, customisation, packing, or fulfilment, changes or cancellations may no longer be possible.

Orders that have already been dispatched cannot be cancelled. Where eligible, you may request a return after receiving the order in accordance with this policy.

Lost, Delayed or Missing Parcels

If your parcel appears unusually delayed, please contact us and we will help check the tracking information and available delivery records.

For this reason, we recommend selecting a tracked shipping service whenever available.

If tracking shows a parcel as delivered but you cannot locate it, please first check:

• around the delivery location;
• with household members;
• with neighbours or building reception where appropriate; and
• any safe-drop location indicated by the carrier.

If the parcel still cannot be found, contact us and we will assist with the next available steps with the carrier.

Where incorrect or incomplete delivery information was entered at checkout, additional shipping charges may apply if the parcel needs to be redirected or resent.

Returned-to-Sender Parcels

If an order is returned to us because of an incorrect or incomplete address, an unsuccessful delivery attempt, or failure to collect the parcel within the carrier’s collection period, we will contact you once it reaches us.

You may choose to have the parcel resent, subject to payment of the applicable additional shipping cost.

Where appropriate, you may instead request a refund for the returned goods. Any original shipping cost and additional carrier charges may be deducted where permitted by law and where the return was not caused by an error on our part.

Temporary Tattoos

Our temporary tattoos are intended for external cosmetic use only.

Please follow the application and removal instructions provided with the product.

We recommend carrying out a small patch test before wider use, particularly if you have sensitive skin or a known sensitivity to adhesives, inks, or cosmetic products.

Stop using the product if irritation or an unexpected reaction occurs.

Do not apply to broken, irritated, or otherwise compromised skin.

Individual skin responses can vary, so please use the product according to the provided instructions.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable consumer protection laws.

Our voluntary change-of-mind return policy operates in addition to any rights you may have under applicable law.